MiraCradle® - Neonate Cooler is simple to use with zero maintenance. To ensure smooth and easy use of the device, we have developed a detailed user manual, two quick guides on how to assemble and monitor temperature during use and a short training video. These will serve as guidelines for using the product but in case of any queries you can write to us at info@miracradle.com or call us at +91-124-4309490. We shall make all the efforts to solve your problem.